Whatever you need, we will do our best to help make travel on our services as easy and comfortable as possible for passengers with reduced mobility and special needs.
In addition to mobility and sensory restrictions, our disability facilities are available to passengers with mental health problems, specific learning difficulties and medical conditions which may have an impact on day-to-day activities. In order to assist, we need to be aware of your needs. So, please let us know at least 2 working days before you travel by emailing us at [email protected].
Self-identification is the best way for us to help you. Your booking will be flagged if you have informed us in advance that you have reduced mobility, and we will try to position your vehicle close to the passenger lift on-board, thereby making the transfer from the car deck to the upper passenger deck areas as easy as possible. If you are travelling as a wheelchair passenger, please make sure to add “Passenger with Wheelchair” to your booking.
If you or someone you are travelling with has a hidden disability, you can request a Sunflower lanyard - click here for more information.
During the crossing, our crews will be happy to advise and assist. Please speak to the crew at the Customer Information desk on board, and know the accessibility profile of the ship you are travelling on also.
Below are some links to information to help you plan your trip.
You can find further information that may be useful by clicking the links for each area:
- Ship accessibility guides by route:
- Disability Discounts
- Guide and Assistance Dogs
- Medical Oxygen on board