If you cannot travel due to illness, and therefore would like to cancel your booking, please check the cancellation terms and conditions of the fare type that you booked. – see Fare Terms details here and ensure you cancel before the departure date if you have a flexible ticket.
Unfortunately, we are unable to offer refunds or travel credit on non-refundable fares to passengers who cannot travel due to illness.
We recommend passengers book Flexible tickets or have travel insurance to protect themselves in the event of illness.